FREQUENTLY ASKED QUESTIONS
EVENT & SITE FAQ'S
TERMINAL V FESTIVAL an electronic music festival running over 2 days.
Each event day will feature a fresh international lineup of electronic music artists running ver 6 stages
Expect 2 days covering the sounds of underground electronic music, with a heavy focus on techno, hard dance, trance and more.
TERMINAL V FESTIVAL is held at The Royal Highland Centre + Showground, located near Edinburgh Airport.
The Royal Highland Centre,
Ingliston, Edinburgh, EH28 8NB
The festival is a mix of indoor outdoor and stages.
4 out of our 5 stages are indoors.
Outdoor space includes 1 stage, bars, food traders, festival activities and funfair rides.
Day 1 - Saturday 13th April - 12:00 - 23:00
LAST ENTRY 17:00
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Day 2 - Sunday 14th April - 12:00 - 23:00
LAST ENTRY 17:00
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The event is strictly over 18s.
Photographic ID will be required for entry.
The only forms of Physical ID that are accepted to ensure festival entry are;
-Valid Provisional Driving Licence
-Valid Full Driving Licence
-Valid Passport.
You may need an additional form of ID (e.g. bank card) to prove your identify if your ID does not appear to be valid.
Photocopies are not accepted as valid forms of ID.
There is no dress code, although please not wear football colours.
Please bring warm suitable clothing.
We have lockers & a cloakroom should you need.
There are NO cash machines on site. The full festival is cashless. You will need a debit/credit card.
Small bags only. No larger than an A4 size bag. All bags will be searched upon entry.
You can NOT bring your own alcohol onsite. We have several bars on site.
Yes there is a cloakroom on site.
You can smoke/vape in outside areas. Cigarettes and vapes will be sold at the festival.
Please dispose of empty vapes responsibly.
Any lost or found property should be taken to or collected from our Info Point. Lost property not collected by the end of the festival will be handed to Police Scotland one week following the festival.
For all Lost and Found enquiries, please fill out the form HERE. The more information you can give, the better.
We experience large volumes of requests but our team WILL get back to you as soon as possible. Thank you for your patience.
There are toilets inside the venue and port-a-loos located outdoors at the venue.
Accessible toilets can be found inside the venue. Please ask staff if you need any assistance.
There is No re-entry. This is for festival and customer safety reasons.
In line with Scottish Government legislation, Face masks are no longer required at outdoor or indoors festivals.
Vaccine Passports are no longer in use and are NOT REQUIRED at the festival.
There will be excessive strobe lighting and special effects used throughout the festival.
TICKET FAQ'S
For all ticket and order enquiries, please contact the ticket outlet you purchased from.
You may be asked to provide your order reference and email address associated with your account.
Here are links to all of our official ticket outlets...
Ticket web: https://help.ticketweb.co.uk/hc/en-gb/categories/360000681353-Contacting-us
Skiddle: https://www.skiddle.com/contact/
Fatsoma: https://support.fatsoma.com/support/home
Resident Advisor: https://ra.co/promoters/76055/events
Tickets are non-refundable unless the event is cancelled or postponed.
- Access to our side viewing platforms at all main stages
- Fast track entry
- Platinum Area
- Platinum Bar
- More seating
- Flushing toilets (not a portaloo)
Please note that Skiddle is the only ticket provider that offers this service. If you require a PA Ticket, please contact your ticket provider and they can assist you with the process and take you through all necessary requirements.
TRANSFER
If you can no longer attend and need to transfer your ticket to a friend, please contact the ticket out you purchased from, they may be able to assist in changing the name on the ticket. Please note if you can only request this if you are the person who purchased the ticket(s).
If you made a group booking, the purchaser is the lead ticket holder and may be the only name that shows on the tickets.
SELLING
We always advise against selling to, or buying tickets from people you do not know due to the high amount of ticket fraud that we see. If you are selling you ticket(s), please only do so to a friend and follow the transfer process above.
Make sure to check your email inbox and spam/junk folders, your chosen outlet would have emailed you confirmation.
If you are really stuck, you can reach out to us on any of our social media platforms or at contact@ee-live.co.uk and one of our team will be able to assist you.
IMPORTANT: Please make sure you have your email address you purchased your ticket with to hand.
EVENT EXPERIENCE FAQ'S
Make the most of your day and enjoy the comforts that come with a Platinum Pass ticket upgrade.
- Access to our side viewing platforms at all the main stages.
-Avoid long waiting time of the main queues by entering the site via the VIP fast track lane.
-Access a private VIP bar with an exclusive menu and more seating, accessible for upgraded ticket holders only.
-Don’t forget the proper flushing toilets that are maintained throughout the festival.
A quality choice of food and refreshments are available all weekend long at our outdoors food village from:
- Street Diner
- Crispy Duck Wraps and Fried Chicken
- Pizza Pitch
- Noodles
Each trader will offer a vegan, vegetarian and gluten-free option.
Don’t miss the wide range of pop up bars around the site from:
-The Paradise Palms
- Absolut
- Havana Club
As well as No and Low alcohol options.
Please stay hydrated, free drinking water is available at all bars on site, as well as a number of water points on site.
On site you will find various things to do while navigating your way around the site.
Yes,a full range of Official Merchandise available to buy on site at Terminal V from our Official Merchandise Van.
You can find the location of this on the site map or in the app.
If you miss out, our 2024 Merchandise will also be available to purchase on our Official Online Store after the event.
TRAVEL FAQs
We recommend you plan your journey to Terminal V Festival in advance
Bus info:
Our bus partner Lothian Buses will be running their city centre shuttle service 98 to and from the festival across the weekend, making travel to and from Terminal V easy!
The service 98 departs from George Street (Assembly Rooms, stop GS) and stops at Shandwick Place (stop SD), Haymarket Station (stop HH) and all stops along the A8 to Maybury.
Saturday 13 April:
Departures from City Centre (George Street at Assembly Rooms): 1130, 1200, 1230, 1245 then frequent departures until 1630 hrs.
Departures from Royal Highland Centre: 2000, 2030, 2100, 2120, 2140 then frequent departures until 2345 hrs.
CUSTOMERS LEAVING TERMINAL V AFTER THE LAST SERVICE 98 ARE ADVISED TO BOOK A HAPPY BUS CITY CENTRE SHUTTLE TICKET VIA THEIR WEBSITE - https://www.happybus.co.uk/terminal-v-ingliston-13th-14th-april-2024-c-1230
ALTERNATIVELY, YOU CAN WALK TO THE AIRPORT HOTEL STOP WHERE AIRLINK 100 OPERATES EVERY 20 MINUTES THROUGHOUT THE NIGHT (SAME FARES AND TICKETS AS SERVICE 98).
Tickets:
Single - £4.50
Return - £7.00
Network Day Ticket - £10.00
Tickets can be purchased on-bus via contactless only or in advance through M-tickets available from our app close to the time of the festival.
Under-22 travel for free on this service with a valid Scottish NEC or Young Scot card, please remember to bring your bus pass with you!
More info: https://www.lothianbuses.com/terminal-v-2024/
Sunday 14 April:
Departures from City Centre (George Street at Assembly Rooms): 1130, 1200, 1230, 1245 then frequent departures until 1630 hrs.
Departures from Royal Highland Centre: 2000, 2030, 2100, 2120, 2140 then frequent departures until 2345 hrs.
CUSTOMERS LEAVING TERMINAL V AFTER THE LAST SERVICE 98 ARE ADVISED TO BOOK A HAPPY BUS CITY CENTRE SHUTTLE TICKET VIA THEIR WEBSITE - https://www.happybus.co.uk/terminal-v-ingliston-13th-14th-april-2024-c-1230
ALTERNATIVELY, YOU CAN WALK TO THE AIRPORT HOTEL STOP WHERE AIRLINK 100 OPERATES EVERY 20 MINUTES THROUGHOUT THE NIGHT (SAME FARES AND TICKETS AS SERVICE 98).
Tickets:
Single - £4.50
Return - £7.00
Network Day Ticket - £10.00
Tickets can be purchased on-bus via contactless only or in advance through M-tickets available from our app close to the time of the festival.
Under-22 travel for free on this service with a valid Scottish NEC or Young Scot card, please remember to bring your bus pass with you!
More info: https://www.lothianbuses.com/terminal-v-2024/
Alongside their Scotland and Northern England service (Map Below), Happy Bus will be running a RETURN shuttle service on Saturday 13th and Sunday 14th April, departing Terminal V at 23:30.
Happy Bus are providing travel to and from the festival from across Scotland, see full details and book on their site.
https://www.happybus.co.uk/terminal-v-ingliston-13th-14th-april-2024-c-1230
The Tram stop nearest the Festival is Ingliston Park & Ride. There is a free shuttle service that can take you from the Tram station, straight to our entrance (5-minute journey) and this runs continuously throughout the festival.
Tram services have been extended, meaning there will be Tram services returning to the City Centre, with the last one leaving at 00:30.
For further information about planning your journey, click here to visit the Tram Journey Planner.
For information about all types of tram tickets, click here to visit the Tickets Page.
Under-22-year-olds with a Scottish National Entitlement Card or a Young Scot National Entitlement Card and who are Edinburgh residents are able to travel on the tram for free.
Glasgow - Direct from Glasgow's Buchanan Street Station, take the Citylink AIR/900 service bound for Edinburgh Airport and get off at Ingliston. This is approximately a 15-minute walk from the event entrance. www.citylink.co.uk
In addition, regular services run to Ingliston including the Airlink 100, Skylink 200 & 300, plus services 20 & 63. All buses run regularly and drop-off close to the Royal Highland Centre.
Haymarket Station and Waverley Station provide excellent links across Scotland and the UK. We highly recommend taking the Happy Bus (Saturday 13th before 12:00), or Lothian 98 Festival Shuttle after arriving at either of these stations, getting you straight to the event.
For more information on train services click here.
We encourage our customers not to drive to the event, there are excellent transport links to Edinburgh city centre via Terminal V & Lothian Buses shuttle survive and Edinburgh's Tram service.
There are very limited parking facilities in Royal Highland Centres North Car Park.
Cars cannot be left overnight.
Please note Police Scotland will be in and around the event to assist with event and customer safety.
HEALTH & SAFTEY FAQS
We want you to have a brilliant time at Terminal V Festival 2024 and can't wait to see you but we want you to be safe - and be aware of our zero tolerance drugs policy.
Please look after yourself and your friends and if at any point you or anyone in your party feels unwell, please attend our medical area, security stewards or event staff who can assist you.
Our zero tolerance approach to drugs is supported by detection dogs and CCTV. Anyone found in possession of drugs will be passed over to our partners at Police Scotland.
Amnesty Bins offer a chance to discreetly surrender any drugs you may have before entering our event - and will be available outside our entrance and search lanes.
In the meantime, if you require further information please follow @crew_2000 on Instagram - the organisation will also be on-site at Terminal V Festival 2024 so please visit them at our wellbeing hub - if you need to do so.
All customers entering the event will be subject to a robust search process delivered in partnership with Police Scotland. These measures protect you - our customers, prevent the chance of organised crime, and help make Terminal V Festival 2024 a safe place to attend.
Terminal V has a great reputation for customer behaviour and safety, we want to keep it this way. Our aim is to give every one of you a fun and amazing experience to remember, but we want you to do this safely.
Look after the wider Terminal V Community too - we're all here to have a great experience. If you see someone who looks worse for wear or needs help, do what's right and check on them, stay calm and alert one of our security or event staff if it's needed.
Our Welfare Team, TLC, are based within Area V and are here to help you.
Check our TAKE CARE page
It's not a race, make sure you drink responsibly and hydrate too! Free drinking water is available at all bars on site, as well as a number of water points on site.
We have First Aid teams throughout the site on hand to help, as well as a dedicated medical centre. The teams are here to help, so if you or a friend are feeling unwell, please visit the medical team. We encourage you to be honest with the Medics and Welfare Team so that they know how best to help you. We also have an area available, run by Crew 2000, for those who need some time out or to relax.
Yes, you can bring essential medicine. You may be asked by security to prove this is your medicine, tablets should be sealed where possible.
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- AEROSOLS OVER 250ML
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- AIR HORNS
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- BALLOONS
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- BAGS LARGER THAN A4 SIZE
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- CHINESE LANTERNS
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- COOL BOXES / BAGS
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- DRONES
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- DRUGS
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- FIREWORKS
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- FLAGS
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- FLARES
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- FOLDING / INFLATABLE CHAIRS
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- FOOD & DRINK
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- GLASS / METAL / HARD PLASTIC BOTTLES
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- HYDRATION PACKS
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- LASER PENS
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- LEGAL HIGHS
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- MAKE UP / PERFUME OVER 100ML
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- PROFESSIONAL AUDIO / VISUAL EQUIPMENT
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- SELFIE STICKS
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- SMOKE EMITTING DEVICES
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- UMBRELLAS
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- UNAUTHORISED TABARDS / HI-VIS
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- WEAPONS INCLUDING PENKNIFE
- WEAPONS INCLUDING PENKNIFE
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ANTI SOCIAL BEHAVIOUR
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CONSUMING OR SELLING DRUGS OR 'LEGAL HIGHS'
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CROWD SURFING
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SETTING OFF FLARES / FIREWORKS AND SMOKE EMITTING DEVICES
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THROWING ITEMS INCLUDING DRINKS
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UNDERAGE DRINKING
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USE OF FAKE ID
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USING LASER PENS
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We offer a selection of traders who cater to all dietary requirements. However, we cannot guarantee there will be zero cross-contamination.
If you need to bring your own food, you must contact Terminal V by email at contact@terminalv.co.uk to make arrangements. Your food will be collected by the onsite medical team in an arranged meeting place before entry and must remain with them throughout the event.
ACCESSIBILITY FAQ'S
Please note that Skiddle is the only ticket provider that offers this service. If you require a PA Ticket, please contact your ticket provider and they can assist you with the process and take you through all necessary requirements.
Designated accessible parking spaces are available to customers within the North Car Park. Flat and hard-standing routes link the car park to the Lowland Hall and Central Hall. The route and entrance to the Halls are fully accessible & wheelchair friendly.
Yes, the route and entrance to the Halls are fully accessible & wheelchair friendly.
There are accessible toilet facilities available along the Eastern Wall and within the West foyer of the main arena (Area V). A newly installed adult changing place is available to customers who request this facility in the adjacent Highland Hall.
Sadly there are no accessible viewing platforms at this event. If you have any specific needs we will do everything we can to assist you, please contact at contact@terminalv.co.uk with details.
Yes, the main bar in the Central Hall has a lowered service section for customer in wheelchairs.
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