TERMINAL V - TERMS & CONDITIONS 

These Conditions govern all Tickets issued for the Event and the admission to the Venue and should be read in accordance with the Site Rules and the conditions of the Official Ticketing Agent. All capitalised terms used in these Conditions shall have the meanings given to them in paragraph 56 of these Conditions. All Tickets are issued either by us or on our behalf. Any person who purchases, possesses, uses or attempts to use any Ticket shall be deemed to have accepted and agreed to comply with these Conditions. In the case of any conflict or ambiguity between these Conditions and the Site Rules or conditions of the Official Ticketing Agent, these Conditions will prevail.

Tickets Purchase and delivery 

1. Tickets may only be purchased from us (via the Official Ticketing Agent) or through any other sale or transfer mechanism authorised in writing by us. Tickets purchased or obtained from any other source shall be void and may be seized or cancelled without refund or compensation.

2. We reserve the right to limit, at the time of purchase, the maximum number of Tickets that any person may purchase for the Event. Tickets may be limited to a maximum number per person, per payment card and/or per household. We reserve the right to cancel without prior notice any Tickets purchased in excess of this number.

3. The nominated payment card or the registered bank account used to purchase Tickets must be registered in the name and address of the Ticket Purchaser. We reserve the right to refuse any application for Tickets from any person who fails to comply with this condition or to cancel any Tickets purchased in breach of this condition.

4. To prevent fraud and protect both you and us, either we or the Official Ticketing Agent may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card sta tement) after your booking so we can verify your purchase. If we or the Official Ticketing Agent suspect fraud, we may cancel any order for Tickets.

5. Once payment in full has been received by us or by the relevant the Official Ticketing Agent, the Ticket Purchaser will be provided, by email, with a confirmation of the sale and a booking reference number.

6. Where payment is made using a payment plan scheme, purchase will be made via an initial deposit, and further instalments will automatically be taken monthly. If required, you can update your card details at any time with your third-party ticket outlet.

7. If you fail to make the instalment payments then your ticket may be cancelled, and you will not be eligible for a refund.

8. This agreement is not cancellable by you and all payments made by you are non-refundable except in the case of event cancellation. In the case of event cancellation please contact your third-party ticket outlet to claim a refund.

9. The sale or other issuance of any Ticket is final and non-refundable except as outlined in paragraphs 16-23 of these Conditions or as required by applicable law. We reserve the right to not replace or accept any Ticket that has been lost, stolen, forgotten, damaged, defaced or forged, or any Ticket which is unreadable or incomplete. Keep your Ticket safe.

10. We reserve the right to issue Tickets in hard copy or via email as e-tickets.

11. Hard copy Tickets will be delivered to the billing address of the Ticket Purchaser. Hard copy Tickets will not be delivered to any other address. Post office boxes (or similar) are not acceptable addresses for the delivery of hard copy Tickets. E-tickets will be issued via email to the Ticket Purchaser’s email address as specified in the Ticket Purchaser’s application.

12. If any Tickets have not been received 7 days before the Event, it is the responsibility of the Ticket Purchaser to contact the relevant customer service centre(via social media or email), quoting the booking reference number given to the Ticket Purchaser at the time of the confirmation of sale.

13. If, in our opinion, there is not enough time to deliver hard copy Tickets to the Ticket Purchaser before the Event, Tickets will be issued as e-tickets or (at our election) the Ticket Purchaser will be advised of the arrangements for the collection of hard copy Tickets from the Venue. Only the Ticket Purchaser may collect the Tickets and only upon presentation of the relevant booking reference number, the payment card used to purchase the Tickets and photographic proof of identity (driver’s licence or passport).

14. It is your responsibility to check your Tickets and booking confirmation and inform us immediately of any inaccuracies; mistakes cannot always be rectified. We cannot accept any liability if we are not notified of any inaccuracy in any documentation within 5 days of purchase.

Tickets Use and Prohibition on transfer 

15. Save as set out in paragraph 13 below, Tickets are strictly non-transferable and must not be sold or offered, exposed or made available for sale, or transferred or otherwise disposed of. We reserve the right to cancel without refund any Tickets issued to a Ticket Holder whom we believe plans to offer a Ticket for resale otherwise than in accordance with these Conditions.

16. If more than one Ticket is issued to a Ticket Purchaser, the Ticket Purchaser must retain one Ticket for his/her personal use. Any remaining Tickets may only be used by a natural person who is known to the Ticket Purchaser personally (and who did not become known to the Ticket Purchaser through the sale, transfer or disposal of the Ticket) and who is intended to accompany the Ticket Purchaser to the Event and subject to the following conditions:

a) the sale, transfer or disposal of any such Tickets must not be for a value greater than the Original Sale Price of the Ticket;

b) the Ticket must not be offered publicly (including on any website) whether for sale, as a gift or donation or any other means of transfer; and

c) the sale, transfer or disposal must be made strictly subject to these Conditions (and the transferee’s acceptance thereof) which shall be binding upon the transferee in full as if the transferee was the Ticket Purchaser, save only that such transferee shall have no right to transfer the Ticket under this paragraph 13 nor any right to a refund under paragraphs 16 - 23 of these Conditions.

17. Notwithstanding paragraph 13 above, it is an essential condition of the issuance of each and every Ticket and the right of admission to the Venue that, the Ticket must not be:

a) transferred, used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party’s business;

b) transferred, used or otherwise disposed of

i. in relation to any promotional or commercial purpose (including any competition, advertising, promotion, auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise); or

ii. to enhance the demand for any other goods or services;

c) transferred or otherwise disposed of to any person who agrees to buy any good(s) or service(s) in return for the Ticket; and/or

d) combined with any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service),

in each case without our prior written approval.

18. Any Ticket offered for sale, sold, transferred, used or disposed of in breach of paragraphs 12, 13 or 14 of these Conditions may be cancelled and any person seeking to use the Ticket may be refused admission to or be evicted from the Venue without refund or compensation and may also be liable to legal action, even if the Ticket Holder did not have prior notice of these Conditions or the breach thereof.

Refunds and Cancelations 

9. Tickets are sold subject to our right to alter or vary the published Event programme without notification, which may result in changes to the performance line-up, playing times, or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any changes to a published start time or the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing, and as such, the cancellation of an artist or performer will not entitle you to a refund.

20. We reserve the right to make alterations to the time, date, duration, and Venue of the Event, or other details governed by any Ticket, in the event of unforeseen or other circumstances, including (without limitation) Force Majeure, safety and security concerns, or decisions from any Authorised Person or other competent authority. In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses, or other losses resulting from such alteration, except to the extent set out in paragraph 23 of these Conditions.

21. As soon as possible after we become aware of the postponement, rescheduling, or cancellation of the Event, all available information will be posted on www.terminalv.co.uk. However, it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled, or cancelled and to check for any new dates, times, and venue details.

22. A Ticket will not be exchanged or refunded if:

a) after the Event has started, it is stopped for any reason and is not completed on the same day;

b) on any day of the Event, the start time is delayed for any reason;

c) the start time (but not the date) of the Event changes after the Ticket was purchased; or

d) the Ticket has been used for entry into the Venue.

23. We shall only be required to refund a Ticket Purchaser (upon application by the Ticket Purchaser) for the Face Value of the relevant Ticket in the following circumstances:

a) if the Event is cancelled before it has started;

b) if the Event is postponed before it has started and rescheduled to another date (whether at the Venue or at a different venue), subject to the Ticket Purchaser’s election under paragraph 24 of these Conditions; or

c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law.

24. If the Event is postponed before it starts and rescheduled to another date (whether at the Venue or a different venue), the Ticket Holder may elect to either:

a) use the existing Ticket for the rescheduled Event if it takes place at the same Venue; or

b) if the Event is rescheduled to a different venue, and there are insufficient Tickets available, or the Ticket Holder is unable to attend the rescheduled Event, the Ticket Purchaser shall be entitled to apply for a refund within 7 days of the notification of the rescheduling pursuant to paragraph 20 of these Conditions.

25. We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fees, postage, or courier charges) except where required by applicable law. No interest or additional costs will be payable on any refunded amounts

26. Where paragraph 23 of these Conditions applies, only the original Ticket Purchaser may apply for a refund. If we initiate a refund process under paragraphs 23.a), 23.b), or 23.c)of these Conditions, the Ticket Purchaser will be notified of the process and any deadlines for refund applications within 10 working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process, submit a valid refund request by the stated deadline, and produce the original Ticket to be eligible for a refund. We shall not be required to issue a refund for any Ticket that we reasonably believe has been sold, transferred, or disposed of in breach of paragraphs 12 or 14 of these Conditions.

27. Promotions, deals, or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn at any time. Promotional or discounted Tickets are non-refundable unless required by law. Retrospective refunds are not permitted against any offer or promotion advertised after a booking has been made.