Terms & Conditions

GENERAL EVENT INFO

ADMISSIONS

All tickets will be checked and scanned upon entry. Printing your ticket will speed up entry but is not required. For all e-tickets, please make sure your smartphone is charged in order for the barcode to be scanned. General Admission, VIP and Personal Ticket Holders must present valid photographic ID and this applies to general admission, VIP and Personal Assistant Tickets.

Management reserves the right to refuse entry. Any ticket holders under the influence of alcohol or drugs will not be permitted to the event.

Last entry to the venue will be advised on our social media, web and ticketing platforms. Please make sure to arrive before this time to ensure entry.

VIP, Guest list and Personal Assistant ticket holders should head to the box office upon arrival, which is located right outside the main entrance VIP and guest list ticket holders get separate fast track entry. Please follow event signage or ask a member of staff if you are lost. Once inside you will have access to the bars and toilets in the VIP area.

TICKETS

All tickets must be purchased via official ticket outlets only. Any ticket changes or refunds must be made via the third party outlet they were purchased from.

SEARCHES

Please only bring small bags, nothing larger than an A4 sized piece of paper. All bags will be searched upon entry.

Glass, alcohol, food or drinks are not permitted into the venue. Cosmetic products and vape liquids are allowed at the discretion of the security staff but only in small containers.

All attendees are subject to search and police drugs dogs will be situated at entry. We operate a ZERO TOLERANCE approach towards illegal drugs or legal highs and amnesty bins will be provided. If found in possession of drugs or paraphernalia, you will not be granted access to the venue and will be dealt with by police.

DRUGS POLICY

Terminal V promote a ZERO TOLERANCE approach to drug misuse however if you are feeling unwell please identify yourself to a member of the welfare team immediately.

AGE RESTRICTIONS

Strictly only over 18s are allowed to enter the venue. Challenge 25 will be in operation so if you look under 25 you will be asked to provide a photographic ID (Passport or Driving license shall be required).

MEDIA POLICY

By purchasing a ticket to a Festival or Event, all attendees consent to being filmed and photographed for media purposes.

TRAVEL

All travel and accommodation is to be purchased via an official third party agent who are to be contacted directly in the case of cancellations or refunds. Please note there is no parking available at our Festivals and Events so please make alternative arrangements.

LOST PROPERTY

All ticket holders are responsible for their own belongings and any lost property will be passed on to Police Scotland after the Festival or Event.

DRESS CODE

There is no dress code, so wear whatever you feel comfortable in. We do suggest that you wear appropriate footwear as the festival site is set on grass and some of the venue is outdoors. Although the stages are heated, it does get cold at night so please bring warm clothing.

1. DEFINITIONS

In these Terms & Conditions all references to:

“Festival” or “Event” - Terminal V, Edinburgh;

“Festival Venue” - any venue at which a Festival or Event takes place for the purpose of Terminal V;

“Prohibited Items” - shall have the meaning given to it in clause 4;

“Promoter”, “Us” or “We” - Electronic Edinburgh T/A TV Events Limited, registered at 99 Street, Edinburgh, EH6 6BZ, Scotland;

“Terms and Conditions” - these terms and conditions;

“Ticket” - a valid ticket for the festival or event purchased from an authorised ticket agent;

“Website” - www.terminalv.co.uk;

“Wristband” - a valid wristband which you have exchanged for a ticket and which permits you admission to the Festival or Event.

“You” - the holder of the Ticket and “Your” and “Yourself” shall be read accordingly;

2. ADMISSIONS

2.1 In order to facilitate the security, safety and comfort of all guests, the Promoters and Premises Licence Holder reserve the right to refuse admission or evict from site. Any ticket holders under the influence of drugs or alcohol will not be permitted into the venue.

2.2 No admission without a valid Ticket or photographic ID (passport or driving license).

2.3 Tickets are in the form of barcodes and will be scanned upon entry; once a barcode has been scanned and swapped for a wristband it cannot be used again.

2.4 The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would cash, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of a ticket. Do not post images of your barcode on social media.

2.5 Admission is at the ticket holder’s own risk. The organisers and premises licence holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

2.6 Wristbands removed from the wrist, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site.

2.7 Management reserves the right to refuse entry. Any ticket holders under the influence of alcohol or drugs will not be permitted to the event.

2.8 Last entry is at the Promoter’s discretion and will be clearly communicated in advance of the Festival or Event via social media, web and ticketing platforms. We are not liable or responsible for any costs incurred due to You missing the last entry curfew.

3. TICKETING

3.1 The Promoter will not have any liability for refunds or compensation relating to tickets to the Festival or Event which have been purchased by you and made at your own risk.

3.2 In the case of Festival or Event cancellation, please contact your authorised ticket agent from which you purchased your ticket within 14 days and refer to their terms and conditions. You must follow all instructions with their terms and conditions, in particular those relating timeframes, as failure to do so may affect your right to a refund. Refunds will only be made to the person who purchased the tickets.

3.3 Unless otherwise agreed at our sole discretion, a ticket will not be exchanged or refunded if:

a) after the festival has started, it is stopped for any reason and is not completed;
b) on any day of the festival, the start time is delayed for any reason;
c) the start time (but not the date) of the festival changes after the date the ticket was purchased; or
d) the ticket is used for entry into the festival.

3.4 We reserve the right to make alterations to the time, date, duration, line-up and venue of the festival in the event of unforeseen or other circumstances, including (but without limitation) Force Majeure, safety and security concerns or decisions from authorised persons or other competent authority. In the event of such alteration neither we or our third party ticket agents are liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration.

3.5 Do not buy tickets from non-official third party sources, as we cannot guarantee entry or ensure these tickets are genuine. Invalid or duplicate barcodes will not be allowed entry into the festival site. Photographic ID will be required alongside your ticket.

3.6 The name on your ticket must match your ID. After initial purchase, the ticket holder name may be updated a maximum of two times. If you purchase a ticket from a friend, you must ensure that they update the name on the ticket. Tickets without a genuine name will not be allowed entry.

3.7 If you wish to sell your festival entry ticket you can only do it personally by ensuring the ticket name is updated via your ticket outlet.

3.8 Do not sell your ticket via any other platform or you will be at risk of invalidating the ticket.

3.9 In the event of cancellation of the festival, only the face value of the ticket will be refunded and not the booking fee.

3.10 In the event of an event being rescheduled to another date for reasons of force majeure, a 7 day period will be given for refund, otherwise your ticket will be valid for the rescheduled date. Please contact your authorised ticket agent from which you purchased your ticket within 7 days to claim your refund. Only the face value of the ticket will be refunded and not always the booking fee. That is subject to the ticket outlet.

Personal Assistant Tickets

3.11 Personal Assistant (PA) tickets must be agreed in advance on receipt of relevant proof of eligibility, the PA will receive an e-ticket in their name and must provide valid ID on entry.

3.12 PA tickets are valid for 1 event only.

3.13 One Adult Festival Entry ticket must be purchased before a PA ticket can be added to the order.

3.14 If paying by instalments, the PA ticket will only be issued once the full price of the festival entry ticket has been paid.

3.15 Applications for PA tickets must only be viable via our primary ticket seller, SKIDDLE

3.16 Requirements for PA ticket holders and any ticket holder with a disability which may restrict their access around the Festival or Event venue are as follows; you must contact the authorised ticket agent from whom you are purchasing your tickets with details prior to purchase. They can liaise with Us and advise You as to the suitability of the Festival or Event taking into account your special requirements. They may require you to produce a doctor’s certificate certifying that you are fit to attend the Festival or Event. Acting reasonably, if We are unable to properly accommodate the needs of the person(s) concerned, We will advise You accordingly (through the authorised ticket agent) and you will not be able to purchase a Ticket. If You did not give us full details at the time of purchase, we reserve the right to refuse you admission to the Festival with no right to refund.

Payment Plan Tickets

3.17 Following the initial deposit, further instalments will automatically be taken monthly . If required, you can update your card details at any time with your third party ticket outlet.

3.18 Following the initial deposit, further instalments will automatically be taken monthly. If required, you can update your card details at any time with your third party ticket outlet.

3.19 If you fail to make the instalment payments then your ticket may be cancelled and you will not be eligible for a refund.

3.20 This agreement is not cancellable by you and all payments made by you are non-refundable except in the case of event cancellation. In the case of event cancellation please contact your third party ticket outlet to claim a refund.

Additional Ticket Purchase Information

3.21 As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for safety and security purposes.

3.22 Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organisers.

3.23 Terminal V and the Terminal V logo are registered United Kingdom and European Community trademarks and may not be used without the express written permission of Electronic Edinburgh T/A TV Events Limited.

4. SEARCHES

4.1 Terminal V runs a rigorous search operation at the gates, and you should expect to be searched on entry. This may include clothing/bag searches at the gates, onsite or when leaving. Drugs dog units will be searching on gates at ALL TIMES. Please note that intimate body searches can only be carried out by the police. We reserve the right to prohibit any items or goods within our venue.

4.2 Terminal V has a ZERO APPROACH TO DRUGS Policy regarding the possession, use or sale of illegal drugs. This includes Nitrous Oxide and all other products banned under the New Psychoactive Substances Act 2016. If found in possession of drugs or paraphernalia, you will not be granted access to the venue and will be dealt with by police.

4.3 Please only bring small bags, nothing larger than an A4 sized bag. All bags will be searched upon entry.

4.4 No alcohol, glass, food or drink is allowed inside the venue. We are not liable for any costs incurred for these items being confiscated upon entry and these items will not be returned to the owner.

4.5 CBD

In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labelled product that clearly displays the CBD and THC content information. At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the festival site, security will be looking at the content information to determine legality. CBD reflects the current national approach, however, it is important to note that Government departments are currently reviewing these products, and if there is any change in the regulations, Terminal V’s position will by necessity change accordingly. Any such changes will be communicated via our Ts & Cs and on our website, so if you plan to bring CBD to the festival, you are advised to check our website prior to the event for any updates.

4.6 Prescribed medication should be declared before entering the search and entry points. Medicine should be in its original packaging and the ticket holder must bring a copy of their prescription in their own name.

4.7 Terminal V has a zero-tolerance policy regarding spray cans and marker pens.

4.8 Additional prohibited items include: knives (including locking knives); sound systems; glass bottles (EXCLUDING make-up and perfume); fireworks; explosives; BBQs; smoke and gas canisters; air horns; flares; weapons or potential weapons; laser devices; unofficial drones and UAVs; sky lanterns; paraffin lamps, candles, generators, chemical toilets (except where fixed within live in vehicles), unofficial hi-visibility clothing/tabards, open bottles of any kind of liquid that can be consumed.

4.9 This list is not exhaustive, Terminal V reserves the right to confiscate any potentially harmful items or substances at our discretion. Please be aware that work tools, ladders, 2-way radios etc can be deemed a potential security breach and Terminal V reserves the right to confiscate such items on entry to the car parks or festival gates. Please check your vehicle before packing and remove any items that can present a safety or security risk.

4.10 At the search and entry point, ticket holders will be given the opportunity to give up (AMNESTY) prohibited items in their possession prior to the search. Once passed the Amnesty area, any person found in possession of prohibited items may be refused entry or evicted, and will have the item confiscated, and not returned.

4.1.1 E-cigarettes are allowed. E-cigarette liquid is only allowed if it is sealed and easily identifiable. If it can’t be identified or the seal is broken, it will be confiscated.

4.1.2 Signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images are not permitted.

5. AGE RESTRICTIONS

5.1 Challenge 25 operates on all gates as well as all bars. If you have purchased an adult ticket and are fortunate enough to look under the age of the 25, you will be required to provide ID that proves your age. If you cannot provide an ID that is valid and in date, you will be refused entry into the festival site.

5.2 Accepted ID includes: photographic driving license, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.

5.3 Only persons aged 18 or over may enter the festival. Any person under the age of 18 who has purchased an Adult ticket will be refused entry into the festival and will not be entitled to a refund.

6. MEDIA POLICY

6.1 Filming and Photography is allowed throughout the public site for personal use, we ask you to do it respectfully and to observe data protection law. Photography and filming for commercial purposes can only be undertaken with the prior written approval from Terminal V and you must not sell any photography or moving images from the event for commercial or other gain.

6.2 Anyone using cameras or filming equipment (including all mobile devices) are expected to be courteous to their fellow festival attendees and ask permission before taking any up-close shots.

6.3 Please do not hold up your phones/tablets etc… for the entirety of a set, this is pretty annoying for the people behind you and we guarantee you will enjoy it so much more through your own eyes rather than a tiny little screen! And DO NOT bring selfie sticks.

6.4 If you are found to be using their films/photos to make a profit on-site, your equipment may be confiscated and you run the risk of being ejected from the festival immediately.

6.5 Photographs or moving images taken at Terminal V cannot be included in any sponsored programme or in any form of advertising without specific approval.

6.6 Photography is restricted or prohibited in certain areas:welfare and medical areas, security and police compounds and all backstage areas.

6.7 By entering the festival site you agree to grant the Terminal V permission to use your image in any publicity, marketing or promotional materials.

6.8 You may not record in any of the artist performance areas or record performers without their prior consent.

6.9 We will agree to specific broadcast or filming requests where the content and the end usage is pre-agreed. Each request will be looked at on a case by case basis by the press team

6.10 No broadcaster or filming company may record any performances without Terminal V’s and the artists and record label’s prior permission.

6.1.1 No broadcaster or filming company may use film with drones. This is not allowed on-site before, during or after the Festival.

6.1.2 If you have any questions regarding the points above or any photos from previous years that you’d like to share, please get in touch with info@terminalv.co.uk

7. TRAVEL & ACCOMMODATION

8. LOST PROPERTY

9. GENERAL TERMS & CONDITIONS

9.1 Artist line-ups are subject to change.

9.2 Artist performance times are subject to change.

9.3 Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without the organiser’s prior written consent.

9.4 Terminal V accepts no responsibility for goods or services purchased from third party traders by any ticket holder.

9.5 In accordance with Smoke Free Regulations, the tented arenas and other areas of the festival are designated No Smoking areas (this includes e-cigarettes). Failure to comply with these regulations and event signage may result in ejection.

9.6 If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the festival site.

9.7 Please use bins and recycling points provided.

9.8 The burning of any items is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so.

9.9 Terminal V is for respectful people to come to for fun and escapism. Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately ejected without refund.

9.10 For the safety of yourself and others it is forbidden to access areas that are restricted, or that you are not allowed access. This includes climbing lighting masts, fences, stages, roofs and other apparatus or constructions. If you are caught doing this you will be ejected from the festival without refund or compensation.

9.1.1 Strictly no animals (with the exception of assistance dogs) will be allowed on the site.

9.1.2 Assistance dogs must be declared in advance to the access team who, once approved, will provide an authorisation letter to be shown on the search and entry points.

9.1.3 Mobility scooters must be declared in advance to the access team. You will be asked to sign a condition of use disclaimer outlining what is expected as safe use of mobility scooters one a busy festival site.

9.1.4 Warning: exposure to loud and excessive music may be damaging to your hearing and pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.

9.1.4 Terminal V reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the Terminal V website www.terminalv.co.uk. Please check the FAQs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

10. COMPETITIONS

10.1 To qualify for the draw, each entrant must follow the instructions in the specific social media post.

10.2 All entrants MUST be 18 years or over.

10.3 Where competitions are run over multiple Promoter social media channels, only one winner overall will be chosen at random.

10.4 For a ‘like’,‘share’, ‘tag’ or follow competition the entrant must ‘like, ‘tag’ the post and then share on his/her wall before the specified deadline

10.5 Only a ‘share’ that can be seen by Terminal V will qualify.

10.6 Each person is only entitled to one entry. (multiple likes and shares, or slogans will not increase chances of winning!)

10.7 The competition closing date is final, and no further entries after this date and time will be counted.

10.8 The winner will be contacted by a member of Terminal V staff within 28 days of the competition closing.

10.9 The winning prize is not refundable, non-exchangeable and non-transferable.

10.10 The winner must claim the prize within 7 days and provide us with full name, email address and postal address.

10.1.1 The winner will be picked at random by a member of Terminal V staff.

10.1.2 Terminal V reserves the right to cancel this campaign and draw without prior notice.

10.1.3 Terminal V staff and relations are not eligible to win.

10.1.4 This competition is run solely by Terminal V.

10.1.5 Any competition that runs in any other media is subject to the terms and conditions provided or to which you are referred to at the time of entering the competition.

10.1.6 These Terms and Conditions are in addition to our privacy policy, accessible at https://terminalv.co.uk/privacy-policy/, which governs how we may use the data we collect from you.

10.1.7 In addition to these Terms and Conditions, you hereby agree to comply with the following policies of Facebook, Twitter and Instagram (as applicable): https://www.facebook.com/legal/terms; https://twitter.com/tos; http://instagram.com/legal/terms/.

10.1.8 A Prize Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter or Instagram and if you enter a Prize Promotion, You release Facebook, Twitter and Instagram from any and all liabilities in connection therewith (if and as applicable).

10.1.9 Please read these Terms and Conditions carefully. These Terms and Conditions set out who can enter a Prize Promotion, how a Prize Promotion will be run and the circumstances in which we may withhold all or part of any Prize and/or disqualify you. By submitting an entry for a Prize Promotion, you agree to be bound by these Terms and Conditions. Any amendments or cancellations to these Terms and Conditions will be posted on the relevant Prize Promotion Page. We reserve the right to disqualify you from a Prize Promotion and/or report, remove or block you from (or remove your entry or comment from) the relevant Facebook Page/Twitter Page/Instagram Page if your entry or any comment from you is, or may reasonably be considered to be, defamatory, offensive, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership, corporation or entity or if We have reasonable grounds to believe that you have breached any of these Terms and Conditions.

GENERAL EVENT INFO

ADMISSIONS

TICKETS

SEARCHES

DRUGS POLICY

AGE RESTRICTIONS

MEDIA POLICY

TRAVEL

LOST PROPERTY

DRESS CODE

TERMS & CONDITIONS

Payment Plan Tickets

covid info

accommodation

cashless

Key Info

FAQS

TAKE CARE

travel

accessibility